Frequently asked questions
Where are you located?
We are located in Parañaque City, Metro Manila, Philippines.
Where do you ship?
We ship nationwide to the Philippines. Visit Shipping and Returns to learn more.
How long will it take for my order to arrive?
All candles are made to order so nothing goes to waste. Production time usually takes 1-3 days.
Can I return my empty candle jars and have it refilled?
We do not offer a return and refill program. Although, our jars are reusable!
Do you do bulk orders?
Yes, we offer bulk orders. Send us an email at firstname.lastname@example.org if you are interested.
What is your refund policy?
Currently, we do not accept refunds or exchanges. If you are having trouble with your order, reach out to us so we can make it right!
Feel free to contact us via email or on any of our social media accounts for other questions and concerns. We will get back to you as soon as possible!